NHTSA Complaint #11560786 — 2012 DODGE JOURNEY

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11560786
Vehicle	2012 DODGE JOURNEY
Component	SEATS
Date of Incident	December 18, 2023
Date Filed	December 18, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

Without warning or physical contact, front passenger headrest deployed. Had someone been in the seat at the time, an injury would have occurred as parts came flying out of it when it deployed.

Related Complaints for the 2012 DODGE JOURNEY

Other SEATS Complaints

#11680274 — August 12, 2025 — Headrest popped open and can't be closed. Unable to remove headrest to try and fix it

#11564640 — January 10, 2024 — Headrest on drivers and passenger seats came apart when seat was layed forward to clean the floors.

#11354414 — September 11, 2020 — MY DRIVER SIDE FRONT HEAD REST POPPED OUT FOR NO REASON WHILE I WAS SITTING IN MY CAR AT .MY WORK.

#11354051 — September 9, 2020 — THE THERMAL STAT HOUSING HAS BEEN REPLACED 2 TIMES. THE OIL PAN GASKET DOES LOT LAST. THE ALTERNATOR HAS BEEN REPLACE...

#11207502 — May 14, 2019 — I WAS DRIVING DOWN THE ROAD AND MY DRIVER SEAT HEAD REST RANDOMLY DEPLOYED. LUCKILY MY HEAD WAS NOT ON IT AT THE TIME...

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