NHTSA Complaint #11560401 — 2019 SUBARU LEGACY

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11560401
Vehicle	2019 SUBARU LEGACY
Component	ELECTRICAL SYSTEM
Date of Incident	October 9, 2023
Date Filed	December 16, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

Subaru Starlink system constantly drains battery, leaving driver and passengers stranded. The Starlink is constantly looking for a 3G network, and my area has updated all 3G networks to 5G. After shutting car off, the Starlink will continuously search and drain battery so it will not start. The only temporary fix is to remove the fuse and disable the module. The Starlink is supposed to help in the case of an emergency, but it cannot help if the battery is dead. dealerships have acknowledged the problem but will only offer a fix for the replacement of the module for a sum of about $ 1,300.00.

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