NHTSA Complaint #11560244 — 2023 LUCID AIR

The contact owns a 2023 Lucid Air. The contact stated that he had purchased and picked up the vehicle from the Service Center. The contact stated that the vehicle had a 425-mile range, and the mile range at pick-up was 408. The contact stated that while driving 64 MPH, the heater became inoperable. Additionally, the vehicle started to lose charging range. The message "Battery Critically Low Vehicle May Shut Down Unexpectedly - Charge Immediately" was displayed. The contact stated that he drove to a charging station. The contact stated that he was able to charge the vehicle after several attempts. Additionally, the charging port failed to close and was stuck after charging the vehicle. The Service Center was notified of the failure and picked up the vehicle. The Service Center later informed the contact that the heater had drained the battery, and no other issue was found. The contact stated that he noticed through the App connected to the vehicle that the Service Center had not test-driven the vehicle. The service center declined to trade the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 316.