NHTSA Complaint #11559978 — 2013 NISSAN FRONTIER

In Summer 2023 driving on uneven country road in Upstate New York hit a pothole and my airbag warning light came on. Then started to flash. Truck is still drivable BUT now The seatbelts no longer lock in place during a sudden stop Did research online Nissan has a Voluntary Service Campaign for this exact issue. Campaign ID P7318 I made appointment with Koeppel Nissan. Had to wait weeks then They canceled my scheduled appointment on September 4 and reschedule for September 12. Probably not safe to drive truck with airbag light on and seatbelt issues. I go to my regular mechanic. He tells me seatbelt retractors do not seem to be working. He tests them by extending seatbelt slowly. Then tugging hard. He said they should lock in place. They do not. He also put a scan tool into OBD port. There are zero codes Nothing showing why airbag light flashing. Informs me there is a 10 year Warranty on seatbelts. He said wait for dealer to do their replacement of air bag diagnostic sensor unit. HE SAID THE AIRBAGS DEPLOY IN STAGES. YOUR LIGHT COMING ON IS FIRST STAGE SECOND STAGE IS SEATBELT LOCKING IN PLACE. Yours did not lock in place but your retractor might have been damaged or a sensor in buckle part of seatbelt related to airbags. On September 12 I bring truck in. The dealer first tries to tell me there is a diagnostic fee of $200. I refuse to pay telling them it is a Nissan Voluntary Service Campaign and seatbelts are under warranty. They agree to waive fee. They call me up an hour or two later said “they are unable to perform recall the software update is no longer available. The problem with seatbelt related to software or sensor unit”. I complain to Nissan of America. The person on phone tells me a manager will call me back and e mail me. Case number 49514132 I have never received a call or e mail from anyone at Nissan regarding this safety issue. Perhaps a full recall is necessary for all affected Vehicles under campaign ID P7318