NHTSA Complaint #11559436 — 2023 HONDA PILOT

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11559436
Vehicle 2023 HONDA PILOT
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

I purchased my 2023 Honda Pilot on April 7, 2023. I had to wait for it to come in which happened roughly 2 weeks later. Within a month or so of having the vehicle while sitting at a traffic light I got 2 warning lights. One being the collision mitigation system problem see your dealer and immediately followed by adaptive cruise control problem see your dealer. I called the dealership to make them aware of the problem and was asked to make an appointment to bring my car in. Upon stopping and turning my car off and starting back up the warning lights were gone. I didn't think too much about it. In August when I had my car in for routine oil change they checked the issue and was unable to find anything. Around this same time my driver side front bumper started gapping. I was told that the clip was either not installed properly or was bent during manufacturing. (still waiting for that back ordered part to repair) In November while traveling with my niece and nephew again stopped at a traffic light EVERY SINGLE warning light started coming on. My dash was lit up like a Christmas tree and the lights were coming one after the other. I pulled over, not only would my car not turn off, my back liftgate would not work either. I was 4 hours away from home. I called the local Honda dealership where I was as I was in a panic. While on hold I was finally able to turn my car off by holding the start/stop engine button for several seconds. When I started my car again all of the lights were still on and lighting up one after the other. As I made my way to the dealership they all went off and all was normal again. I took my car to my local dealership once I got home. Dealership said they were not able to find much except the faulty camera sensors and Honda suggested to start there. (On back order) However in the meantime I was told that I should NOT TRUST ANY OF MY SAFETY FEATURES. My job requires a significant amount of driving and at this point I feel like I have gotten a lemon!!

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