NHTSA Complaint #11558857 — 2022 TOYOTA HIGHLANDER

In November 2023, I received a notification about TOYOTA HIGHLANDER 2022 OPEN SAFETY RECALL WITH NO REMEDIES. I went to the local DeLuca Toyota (www.delucatoyota.com ) Dealership. The address is 1719 SW College Rd, Ocala, FL 34471, (352) 732-0770. I bought this car from this dealership. I was talking with service manager about these issues about safety recall WITH NO REMEDIES. He said they cannot do anything about. They offered a different car as a rental solution. The first problem with rental car is an additional cost. I must pay for the rental vehicle. Another problem is limit of the mileages per day. I am working in Gainesville, FL, which is 49 miles away (one way) from my home. I will use this limit in one week, and then I must pay for the mileage excess in addition to rental cost, monthly payments for Highlander and additional rental car insurance. Dealers do not know when the remedy is going to be and try to push/refer to the “LOW RISK” issue. LAW RISK cannot be measured yet should not be discussed. Risk is the risk that is why an open safety recall was issued. I discussed with repair service department and seller’s department to provide me with either of these options: repair, replacement, or refund. All these remedies were denied. I mention that I carry “A CAP INSURANCE”. The associates stated that the cap insurance, is not suitable for this situation. I think, if there are no remedies available for safety recall available for 0ver 45 days, and I aren’t provided with any of remedies, I am intitle by law, my consumer’s rights have been violated.