NHTSA Complaint #11558613 — 2017 RAM 3500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11558613
Vehicle 2017 RAM 3500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

Random occurrences of an audible bell along with error messages stating, "Service Electronic Braking System" and "Service Antilock Brake System" flash momentarily on the dash. They may also stay on for prolonged periods of time. Cruise control is inoperable when the error messages flash, or stay on. The ABS trouble indicator light is also on during these events. The abrupt cancellation of cruise control in traffic is dangerous, especially when towing a trailer. The problem started (for me) just after purchasing the vehicle, used, with 27,428 miles on March 9, 2023. I suspect the pervious owner traded this vehicle on another vehicle because of this problem. I tried to get out of the purchase of this truck because of this problem. Dealer would not allow that without much expense on my end. So, I'm stuck with the problem. It has the potential to be very dangerous. Luckily, I had purchased an extended warranty but the dealer said I needed to wait a month or so before I took the vehicle to a Ram service center so the warranty would be fully established. I purchased the vehicle for pulling purposes and I do that regularly. In the similar cases I have read about, the owners say that the dealers are not helpful and the vehicle has to be kept for long periods of time for evaluation. I have not had time to get it properly diagnosed yet but the problem is exactly like the many others cases I have read about.

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Recent Complaints for the 2017 RAM 3500

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