NHTSA Complaint #11557833 — 2020 RAM PROMASTER 2500

The contact owns a 2020 Ram Promaster 2500. The contact stated while reversing at approximately 5 MPH, the contact felt vibration in the steering wheel. The contact depressed the brake pedal and attempted to shift into park(P). The contact was unable to shift the vehicle into park (P). The contact turned off and restarted the vehicle but was not able shift into drive (D). The contact stated no warning light was illuminated. The contact had the vehicle towed to an independent mechanic. The mechanic determined that the transmission clutches and several gears had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact stated he had recently had NHTSA Campaign Number: 23V301000 (Power Train) and was not sure if the recall was related to the failure. The failure mileage was unknown.