NHTSA Complaint #11557809 — 2016 FORD FUSION

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11557809
Vehicle 2016 FORD FUSION
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State LA

Consumer Description

First of all steering wheel came loose from steering column luckily I was pulling into a parking spot due to steering wheel feeling very loose and the electric steering went out also this could have resulted in terrible accident as I was driving back from working offshore approximately 45 miles away. The dealership replaced the steering wheel due to a bolt which was a recall item after 3 weeks of sitting at the dealership but they told me the electric steering issue was not a recall item on my vehicle. They also said they fixed something with break system and something with transmission shift linkage which they did say were recall items. While the vehicle was getting steering wheel changed out they did something to the steering system which allowed the vehicle steering system to operate normal but two weeks later the steering went out again. I had seen online somewhere that 2016 Fusion also had some wires in steering column short out due to loose steering wheel but dealer said they were not aware of that issue. Bohn Ford Lapalco Blvd. Marrero, La. performed the repair on the vehicle. I’m offshore Gulf of Mexico working so I don’t have repair paperwork.

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