NHTSA Complaint #11557787 — 2023 FORD BRONCO

Since I took delivery of my 2023 Ford Bronco on August 1, 2023 I have not been able to connect to the FordPass (get updates, etc..). Dealer replaced the Gateway Module and has not been able to load software onto the module. The Gateway Module is a "hub" that routes signal to major components of the vehicle (safety, body control, telematics, power train, etc..). Since replacing the Gateway Module, Ford has been unable to get the software to load properly. This issue has manifested itself in not only the Bronco, but the F-150 and Bronco Sport as well. My vehicle has been in dealership for this fix for over 10 weeks. Given this is a critical component to vehicle safety and I have seen on Bronco and F150 forums over 50 cases of this I believe someone needs to question the ability of Ford to service such a critical component of vehicle safety.