NHTSA Complaint #11557530 — 2022 AUDI E-TRON

I purchased an Audi eTron 2022 in November 0f 2021. My wife has always loved the brand. Indeed, if you look at your sales records, you’ll find that we’ve purchased a Q5, two Q7s, and most recently an eTron from Audi North Austin. We’ve also always used your store for all the maintenance of our Audis. Approximately 5 months after buying the eTron we started experiencing glitches: -Screen randomly powering off -Random warnings, indicating something or another was not functioning. -The alarm would go off while the car in parked in our home garage. The key FOB was unable to disengage the alarm even if we get into the car and start it. The main issue I want to address is the most disturbing. On approximately 6 occasions, the car would come to an abrupt stop while traveling at about 35-45mph. I contacted Audi North Austin to have these issues looked at. I was given an appointment that was about two months out. In any case, this lea to the first visit to your service department for diagnostic and to address the issues. A couple of the minor issues listed above were fixed. However, we were informed that the abrupt stopping issue was escalated to Audi HQ but no fix was currently available. The service department rep did say, the did a software update and that might address the issue. About two weeks after the car was returned to us. We once again experienced the abrupt stopping again. (FYI, the impact of those stops is equivalent to getting rear-ended) This led to visit two. On this visit I was more reassured than the first visit. I spoke to Edwin and he was very sympathetic to our plight. He even suggested what he thought the problem might be. He mentioned that there is a sensor that runs down the side of the driver’s side and that that sensor may need to be replaced. Unfortunately, Edwin was wrong. Because a few weeks later while traveling about 45-50mph merging onto [XXX] . This particular incident put us closer to death that the previous ones. Several vehicles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF