NHTSA Complaint #11557433 — 2024 LEXUS NX
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11557433 |
| Vehicle | 2024 LEXUS NX |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CO |
Consumer Description
The Lexus is equipped with a large screen which displays GPS and other Apps. The car has been programmed with a pop up advertisement which states "Experience Drive Connect" that is an additional paid subscription which I do not want. I can reach over and touch an icon that removes the pop up which only pops up again a short time later. According to Stevinson Lexus and Lexus for help site there is nothing they can do to remove the pop up. Here is the safety issue: My attention to driving has been comprised by having to look at the screen to remove the pop up which only pops up a short time later. This unnecessary advertisement is simply not wanted.
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