NHTSA Complaint #11557158 — 2019 FORD EDGE UNKNOWN OR OTHER

Complaint Details

ODI Number	11557158
Vehicle	2019 FORD EDGE
Component	UNKNOWN OR OTHER
Date of Incident	November 1, 2023
Date Filed	November 28, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

Infotainment system blacked out while driving and then began showing rear camera intermittently while driving. SB issued suggests this issue requires AIN software update. Dealer says SYNC module, TCU and rear camera need to be replaced. Seems to be discrepancy in whether or not this is a covered recall. Please advise.

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