NHTSA Complaint #11557066 — 2017 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11557066
Vehicle 2017 FORD ESCAPE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

I purchased a brand new 2017 Ford Titanium 2.0L Ecoboost from a Ford dealership. I also had the maintenance service so every service was done by the dealership. Due to the Covid pandemic, I had not driven the car much so it only has 39,777 miles on it. On the evening of Nov 9th, 2023, I noticed the car sputtering a bit when pressing on the gas while on my way home and the engine light briefly came on and then went away. The next morning, on the way into work, it was much worse and the car started to shake randomly while driving it and didn't always respond to pressing the gas pedal. The engine light came on and stayed on. It was less than 6 miles to the dealership so I took it straight there where it still remains. After a week, I got word (17th) that coolant has leaked into cylinder 2 and that I would need to replace the long block and some other items for a total of $7,641.17. They are filing something called a "GCCT" where they approach Ford with the issue and ask for them to cover the replacement but told me Ford hasn't been helping customers. I'm very upset that I spent nearly $40,000 on a top of the line Ford Escape, have put only 39,777 miles on it, done every single service at the dealership, and less than one year after my powertrain warranty and extended service are up, I have coolant leaking into my cylinders causing major vibrations and power loss. After some research, it appears this is known issue with the engines going back to the 1.5L Ecoboost. It appears there is a known fault in the manufacturing of the engine design and Ford is not taking responsibility for ALL of those engines. The 1.5L engines seems to have reached some sort of settlement. It appears the 2.0L engine needs to be addressed. The car is no longer safe to drive until the $7,641 repair, and even then, no guarantee that the same issue won't happen again in the future while driving 65 down the freeway.

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