NHTSA Complaint #11556720 — 2019 RAM 1500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11556720
Vehicle 2019 RAM 1500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

2 and a half weeks ago I took in my 2019 Ram 1500 to my nearby Dodge dealership for my battery packet to be replaced for a non-communication error. Which resulted in low battery and making the truck struggle to start. I picked up my vehicle last week and been driving it without issues until I took a trip to Cleveland to see my family for thanksgiving. During the drive down with my wife and my two dogs for thanksgiving to see the family, I had partial loss of my power steering. On the highway my power steering light would come on with a notification stating “Power steering unavailable service required” and continued to come on randomly. Resulting in me losing power steering between 1-5 seconds due to it being thanksgiving I continued the drive to my grandmother house. My wife and I was able to make it without any accidents. The next day the same issue continued partially losing power steering for 1-5. We made the trip back to my local dealer however the vehicle was not safe to drive. We could have easily been in an accident due to it being so difficult to turn the wheel when I loss power steering. My dealer has not yet determined the reason for this issue at this time.

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