NHTSA Complaint #11556689 — 2014 KIA SOUL

2014 Kia Soul started having engine trouble in July this year (7/8/2023). It was consuming too much oil and we had to get frequent oil changes and refill oil between service visits because the oil was getting low after short periods of time. Engine ended up completely failing making the car inoperable in late August. Later found out this vehicle is part of a recall/settlement due to a faulty engine. Kia did not send us any recall notices or notify us of any potential problems regarding engine failure. Called Kia Customer Care on 11/22/23 about engine failure and to schedule engine replacement. A representative from Customer Care stated that our vehicle did not qualify for an engine replacement in accordance with settlement (re: Hyundai and Kia Engine Litigation II, No. 8:18-cv-02223-JLS-JDE) because a KSDS sensor recall (20V750000) was not completed on our vehicle. For the 2014 Kia Soul, there have been 5 recalls (15V123000, 17V608000, 19V120000, 20V750000, and 22V096000) According to NHTSA website, there is only 1 unrepaired recall for our vehicle (22V096). Kia Customer Care was dishonest about our vehicle's recall repair history to avoid having to replace a faulty engine.