NHTSA Complaint #11556512 — 2023 LAND ROVER RANGE ROVER EVOQUE

. I leased the vehicle from the Suburban of Troy (Jaguar Troy-Land Rover Troy) at 1815 Maplelawn Troy, MI 48084 through Ally Financial on 6/30/22. On 7/29/22 and 8/15/22, I brought the vehicle into the Suburban Collection’s Service Center. I stated that when I remote started the vehicle from the app, I would start driving and a “Gearbox Fault” message would turn on for a day or so and would shut off. I provided the Service Advisor with my login credentials to troubleshoot the concern with my vehicle. Unfortunately, no resolution was made with regards to my vehicle and it was returned to me. This continued to occur. On 1/9/23 (with just over 6,500 miles), I again brought my vehicle into the service center. I started my vehicle using the mobile app while the auto start/stop function was enabled and drove the vehicle for a number of miles and upon entering a roundabout, the vehicle shifted itself into neutral during rush hour traffic. I could not switch out of neutral and had to restart the vehicle in the middle of rush hour and I could have been rear ended. This situation was horrifying. I reached out to four individuals via JLR corporate emails on 3/7/23, as I had not received any information from my service advisor regarding my vehicle. During that time, I was driving a loaner vehicle that did not have the same features and I was unable to start the vehicle remotely during that time. I received correspondence from an Executive Liaison, Jean Meyer on 3/8/23 after receiving my vehicle the day prior. It had been in the dealership’s possession at that time for 66 days and in total, my vehicle had been in their possession for 78 days. During that time, I was informed that the Service Advisor that I had worked with was eliminated because of his handling of my case. I was told that the Shop Foreman was working on my vehicle and that it had been escalated to an engineer that manufactures the transmission, but no one was able to find a resolution for my car switching into n