NHTSA Complaint #11556464 — 2011 KIA FORTE

On 8/28/2022 my 2011 Kia Forte's engine caught on fire and it caused damage to my entire garage along with my personal belongings. I had contacted Kia multiple times and was put on hold for over an hour at a time and hung up on multiple times until a few weeks after the fire I finally got a hold of them and they put in a "work order". After following up with them a week later I come to find out that the work order was put in for a car pare (the engine in the car was burnt to crisp). I finally had someone help and a representative from Kia came out afterwards they conveyed that after "their investigation" that "evidence shows fire and heat attacking vehicle from outside and moving into the engine compartment". Which is completely false per fire department who where first on the scene they determined the fire started in the engine compartment of the vehicle". This was very disappointing Kia took no responsibility for this. Now I receive a recall notice dated November 14th, 2023 stating that "the Hydraulic electronic control unit may experience an electrical short circuit, which can result in an engine compartment fire while driving or parked. This is exactly what happened to my car at the time of the incident so now they are admitting they were at fault.