NHTSA Complaint #11556455 — 2012 HYUNDAI VELOSTER

The contact's daughter owns a 2012 Hyundai Veloster. The contact stated that the check engine warning light was illuminated. Additionally, the contact stated that while accelerating from a complete stop, the vehicle jerked, lurched forward, and there was smoke coming out of the exhaust pipe. The contact stated that the failure also occurred while driving at various speeds. The contact stated that on several occasions, the vehicle failed to respond upon depressing the accelerator pedal. The contact stated that her daughter would pull to the side of the roadway for a moment, then would continue driving; however, the failure persisted. The vehicle was taken to an independent mechanic, where the motor mounts, the spark plugs, camshaft sensor, and the fuel injectors were replaced; however, the failure recurred. Additionally, the contact stated that the vehicle was experiencing abnormal oil consumption. The contact stated that she noticed a puddle of oil underneath the vehicle while the vehicle was parked, on several occasions. The vehicle was inspected by several independent mechanics; however, the source of the oil leak could not be determined. An independent mechanic replaced the catalytic converter; however, the failure recurred. The MIL warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the engine was misfiring and was experiencing an internal failure. The dealer informed the contact that the engine needed to be taken apart for further diagnostic testing and was charged a fee. The vehicle was not repaired. Additionally, the contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 98,000. VIN tool confirms parts not available.