NHTSA Complaint #11556417 — 2009 NISSAN ALTIMA

Parked car at a coffee shop, turned off engine, exited and locked doors. Upon coming back to vehicle, the vehicle would not start. We tried jumping the vehicle battery, that did not work. We tried replacing the battery in the key fobs, that did not work. We inserted the fob into the a lot near the steering column and that did not work. We had the car towed to an auto repair shop who stated the key fobs needed to be reprogrammed, but they didn’t have the equipment to do so. We called a locksmith the reprogram the fobs, but the locksmith was not able to do so. He said the vehicle returned 6 BCM codes. He was able to remove all but 2 and recommended I take care to Nissan. Had car towed to Nissan and they stated the steering column module lock needed to be replaced (quoted $1425 + tax). I mentioned the service campaign from 2017, but I was told my car’s VIN was not eligible for the campaign and repair would be my responsibility. Why is a known issue not being covered by Nissan??