NHTSA Complaint #11555941 — 2023 KIA SORENTO

Made several attempts to fix squeaking and rattling in steering column when lane keep assist is engaged. Dealership vehicle was purchased from notified me " we cannot replicate the problem", after driving my vehicle 59 miles. I sent multiple of the issue via email and text message. Finally, the service manager agreed to let her shop foreman do a ride along. At this time, Demontrond Kia acknowledged there was an issue. Demontrond Kia diagnosis was " Found vapor lines vibrating on brake lines causing the noise from steering wheel." Kia technicians re-routed vapor lines from brake line and test drove the vehicle another 89 miles. Two days later the same exact issue was still present. At this time, the Service manager has yet to respond back to me. I sent a request for an appointment to take care of the reverse camera recall through the kia access app twice after emailing the Service manager. I still have not heard a response.