NHTSA Complaint #11555913 — 2020 LAND ROVER RANGE ROVER VELAR

I am writing to bring to your attention a series of critical malfunctions I have experienced with the InControl Touch Pro infotainment system in my 2020 Range Rover Velar. The persistent issues outlined below pose a significant safety risk and warrant immediate action through a comprehensive vehicle recall. USB Connectivity Static: When utilizing the USB connection, the audio output is excessively staticky, compromising the overall driving experience and distracting while driving. Navigation Screen Freezing and Blackout: The navigation screen frequently freezes and blacks out during operation, particularly while driving. This not only hampers the navigational capabilities of the vehicle but also raises serious safety concerns as it interrupts the focus on the road. Real-time Display Failure While Reversing: The infotainment system fails to provide real-time visuals while reversing, as the screen freezes. This deficiency nearly resulted in a collision with a pedestrian at a grocery store I was at when backing up. CarPlay Malfunction: The CarPlay functionality is consistently unreliable, impacting seamless integration with essential mobile applications and causing unnecessary frustration which is distracting while driving. Dropped Calls While Driving: Calls constantly drop during driving, creating an unsafe situation as I have been compelled to divert attention from the road to address the issue, endangering both myself and others on the road. Recurrent Service Visits: My vehicle has already been in for service at Land Rover twice due to these issues, indicating that the problems persist despite attempted resolutions. A comprehensive recall is recommended to rectify these systemic failures. These issues collectively create an environment of unpredictability and compromise the safety of drivers and pedestrians alike. The intermittent nature of these technological malfunctions are examples why the urgency of a vehicle recall to address safety issues.