NHTSA Complaint #11555863 — 2021 TOYOTA TACOMA

Could feel and hear the front passenger seat (including the supplemental restraint system airbag) and seat belt move side to side and making a noise. I took the vehicle to Toyota of Denton, in Denton Texas for evaluation. Here is what they found from the service manager's email "Yours will need the seat frame replaced. The seat was removed, we found the seat track has play in it and is non serviceable meaning it comes as an assembly and you can not get individual parts for it. The estimate is $2234.28 and the part would take 3-4 weeks to come in as it is on back order. Keep in mind, that time can change along the way, but that is the current ETA. If you want to proceed with the repair, you would need to pre pay for the part and the diagnostic. The total repair would be reduced by the amount prepaid. I did reach out to Toyota and there would be no goodwill offered for this repair. It was just purchased and the selling dealer is who I would recommend you ask them for assistance. Please let me know how you would like to proceed." This same type of issue is found on from multiple owners. How many passenger seat frames have been replaced on 2019-2023 Tacomas, thousands? This is a huge safety issue effecting the safety of the seatbelt and airbag of the front passenger occupant. What is worse TOYOTA Motor Corp. refuses to honor their own SRS fully transferable 5 year - 60,000 mile warranties. leaving owners of these vehicles to pay for the cost on their own or worse driving a vehicle with loose seats, airbags, airbag sensors, and front passenger seat belts. The NHTSA needs to conduct an immediate full safety recall of all 2019-2023 Toyota Tacoma loose passenger seats due to factory defect faulty seat frames, which directly bolt the front passenger seat belt, airbag, and safety sensors to the vehicle. The NHTSA additionally needs to investigate SRS warranty fraud conducted by Toyota Motor Corp, for failing to uphold their own published SRS warranties