NHTSA Complaint #11555537 — 2013 LEXUS ES

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11555537
Vehicle 2013 LEXUS ES
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PR

Consumer Description

I was driving down the highway coming up on a traffic jam put on the brakes and several warning. Lights came on the dash and my power brakes failed. I was barely able to stop the car without hitting someone. From that point forward the brakes did not work properly, the regenerative braking system did not function. also, the cruise control stopped functioning. I took the car to the Lexus dealer, they tested the car and stated it need a new brake booster brake assembly and that there was a safety warranty issue that was extended out 10 years and up to 150,000 miles and although my car only had 79,000 miles on it was three months past the warranty date and the refused. They reset the car brakes apparently and I was able to drive the car for several days while I spoke with Lexus, and then the car brakes failed again.

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