NHTSA Complaint #11555490 — 2023 TESLA MODEL Y

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	11555490
Vehicle	2023 TESLA MODEL Y
Component	VEHICLE SPEED CONTROL
Date of Incident	September 23, 2023
Date Filed	November 16, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

On September 23rd our vehicles cruise control stopped working. We submitted a service request to Tesla and they scheduled a service appt for October 16th. They later cancelled this appt saying that it is a known firmware issue that would be corrected in a future, undetermined, firmware update. On November 16th we took the car to a Tesla service center and they confirmed it is a firmware issue, but could not correct it. We have now been without the adaptive cruise control function on our car for over 2 months with no idea when or if this problem will be fixed.

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