NHTSA Complaint #11555417 — 2021 NISSAN LEAF

The error occurred on [XXX]. The car got me to my destination. Error occurred past the 1/2 way point. The next day was busy w/ personal issues. Later in the afternoon, I was by the vehicle, I called the Nissan Roadside Assistance number. It was at this point that I was informed that no one was available or that my location was out of network. I was then instructed to find my own tow & arranged everything. I did. The vehicle completely died en route to the Nissan Dealership. The EV Motor locks the wheels & there is no way to disengage the motors lock on the CV axle. The vehicle is in the Nissan service department at Flagstaff Nissan currently. My Nissan LEAF SV Plus is currently has 33,258 miles on it. It is currently covered under the basic warranty of Nissan North America. The LEAF was purchased on Saturday, [XXX]. As of11/16/2023, there is no estimated time of repair. I do try & call everyday. The Dealership has issued me a Loaner to use during the absence of my malfunctioned vehicle. The Dealership is solid & I do recommend them. There are several flaws with this 2021 Nissan LEAF SV Plus and they are as follows: 1. The LEAF has an outdated Level 3 charger that is being fazed out in North America. 2. The LEAF has no Active Thermal Management for the Battery. 3. The LEAF’s passive cooling is negated as the battery is too large to enable proper air flow. 4. The LEAF nearly stranded me out in the middle of Nowhere. 5. The LEAF’s battery will degrade at a high rate as there is no ATM for the Battery. Based on the listed evidence, you can see that my confidence in the LEAF has been shattered. I thought the LEAF would be super reliable & would never let me down. After this incident, I realized that the “hate” was actually hard & heavy concerns that I thought was invalid. I have Buyers remorse, BIG Time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)