NHTSA Complaint #11555125 — 2022 WINNEBAGO EKKO

Selling dealer preformed NHTSA #24V942000 Winnebago Ekko Recall # 165 in January 2022. The repair procedure held up delivery of the vehicle for months. A serious defect in their workmanship that could compromise the intended goal of correcting a potential hazard to nearby electrical components was later identified by me & reported to the dealer, and manufacturer. The dealers response was to deny that they performed the recall and reject that the area of concern, a sink drain line connection was part of the recall. I made it glaringly apparent that they were wrong in both regards & the dealer stopped responding to my request to correct. Reference WGO- Instructions To Perform Recall Campaign 165, pg 18 steps 74-77. I reported it to the manufacturer & in October 2023, after traveling 3400 miles round trip to the Winnebago factory service center, the defect was corrected. The dealer also failed to properly inspect or implement Winnebago Recall 7301, a correction of undersized battery cabling posing a serious electrical hazard. That also had to be reinspected and corrected on another visit to the manufacturer in March 2023. In reporting each of these instances to the manufacturer, the ultimate responsible party, I sensed a lack of interest from their representatives for their contracted agent's safe implementation of the necessary safety related repairs. These repair failures resulted in unnecessary inconvenience, potential safety risk to life and/or property and required us to take extraordinary measures to deliver the vehicle to the manufacturer twice within approximately 6 months for corrections. The dealer has failed to follow the manufacturer's clear & precise recall procedural protocols, approved by NHTSA and has shown a pattern of disregard for our safety. In the interest of public safety, I would hope that NHTSA would audit the offending dealer's service repair record related to Campaign #21V942000 and require an independent review for similar defects.