NHTSA Complaint #11555055 — 2018 FORD MUSTANG

The contact owns a 2018 Ford Mustang. The contact stated while driving 5 MPH, the contact became aware that the vehicle failed to shift out of first gear. The vehicle then stopped independently. No warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to the transmission being faulty. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was 37,339.