NHTSA Complaint #11554632 — 2023 LEXUS RX

On Thursday, May 25, 2023, I took delivery of my new 2023 Lexus RX 500h at Nalley Lexus in Roswell, Georgia. On Saturday, June 3, 2023, I noticed that the interior dashboard trim has become separated. I could (can) see the plastic clips and some exposed wiring. My initial thought was to not touch it because it could possibly cause an electrical shock and to take the vehicle back to the dealership. Instead, I decided to snap the cover back in place. After driving a few miles in the same day, the cover came loose again. When I got home, I Googled my issue and learned that others were having the same problem. On the next business day, I contacted my service rep at Nalley Lexus, made her aware of the issue but she stated they weren't aware of the issue. I decided to wait until my 5k service to bring it up again. On Saturday, September 9, 2023, I took the vehicle to Hennessy Lexus of Atlanta for my 5k mile service. I made them aware of the issue, they allegedly ordered and replaced the part, but the same issue revealed itself days later. I contacted my service advisor at Hennessy Lexus of Atlanta to make them aware that the cover is still sagging/loose exposing wiring but they had no solution.