NHTSA Complaint #11554570 — 2017 FORD TRANSIT CONNECT
VISIBILITY/WIPER issue reported to NHTSA
Complaint Details
| ODI Number | 11554570 |
| Vehicle | 2017 FORD TRANSIT CONNECT |
| Component | VISIBILITY/WIPER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NC |
Consumer Description
While driving my 2017 Ford Transit Connect at highway speed the panoramic sun roof and attached sun shade completely separated from the vehicle flew into the air and landed in the lanes of travel the vehicle behind me was nearly struck. This is an obvious safety issue had the glass struck another vehicle it would have likely caused serious damage and or injuries. The failure could have also caused serious injuries to the passengers to the vehicle had it been a partial separation with glass entering the passenger area. The vehicle is available for inspection until 15 Nov when the repairs will be completed. The vehicle was taken to Ford approximately 18 months ago for a wind noise complaint. The service department could not replicate the wind noise. My vehicle was not included in Ford's recall of the same model for sunroof adhesive failure. This was mentioned to the service department and I was told it was fine to continue to drive the vehicle. In the attached photos you can see signs of adhesive failure with pollen along the adhesive line. The only area that did not completely separate was as short section as noted in the pictures. The vehicle has been assessed by an insurance adjuster.
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