NHTSA Complaint #11554488 — 2023 KIA STINGER

Kia America is failing to address a significant defect in the sunroof of my Kia Stinger. Despite multiple attempts to resolve this issue with the company directly and using the BBB AUTO line I have received dismissive and unhelpful responses. Kia America is demonstrating a complete disregard for customer satisfaction and safety. The interior of my Kia Stinger has been producing an excessively loud and distracting noise since the day of purchase. I have contacted Kia America on numerous occasions to seek assistance and resolution. However, their response has been consistently unsatisfactory and dismissive of my concerns. In their latest communication, which I have attached for your reference, their representative has gone so far as to suggest that the noise is normal and imply that I should trade in my vehicle due to my dissatisfaction. This response is wholly inadequate and fails to address a clear defect in the sunroof and other potentially defective components. I have previously owned vehicles with sunroofs, and none of them exhibited such a disruptive noise. It is evident that there is a manufacturing or design flaw in the sunroof of my Kia Stinger, and Kia America's unwillingness to acknowledge and rectify the issue is deeply concerning. I believe this defect poses a significant safety risk. It is a safety risk because it sounds like the glass is banging against itself, which over time can create fatigue cracks damaging the glass. This may lead to premature wear to the point where the entire glass breaks, flies back and hits someone else or micro pieces may fall into the car and land into someone's eyes. The distracting noise from the sunroof can impair the driver's concentration, potentially leading to accidents or hazardous driving conditions. Furthermore, there has been other documented complaints of people's sunroofs blowing out; I am trying to avoid being the next victim. The defect compromises the overall quality and value of the vehicle.