NHTSA Complaint #11553793 — 2006 DODGE CHARGER

I got ZD1-00000 recall procedure done at Joe Cooper Dodge of Shawnee 4940 North Automall Dr. Shawnee, OK 74804. Recently I noticed my blower had started to perform rattling sounds, so I opened the glovebox, inspected the blower and found one little screw inside the turbine. I wondered where it should be screwed, so I looked everything around and realized the passenger-side airbag is screwed on 2 screws instead 4 like it was designed. I am not in a position to make technical conclusions but looks like probably the serviceman who performed the airbag recall procedure gave up screwing all 4 screws. So, I called to Dodge Contact Center (FCA US LLC. Case #[XXX] and asked what they thought about this. Susan, the lady I talked to said they are basically not responsible for the recall procedure performing quality and I should ask for help from Joe Cooper Dodge of Shawnee. I declined any contact with Joe Cooper Dodge of Shawnee as far as in my opinion they neglected their professional duties and put me and my family in jeopardy. The point is simple, my intention was not to hide the situation and get a bonus from someone, but to inform the corporation about the possible quality issues with the recall procedure performed by their representatives. I also asked the FCA US LLC. to schedule an appointment with any other dealers to independently inspect the job quality related to recall procedures performed on my car. So, Susan from Dodge Contact Center a representative of FCA US LLC ignored the possible safety issue information that had been provided, she said Case # would[XXX] be closed. She also said the possible safety issues could be solved by another dealer but for the extra fee. FCA US LLC. forcing me to pay for the procedure, which is supposed to be free of charge regarding the Safety Act and Federal regulations. I kindly ask you to pay attention to Joe Cooper Dodge of Shawnee 4940 North Automall Dr. Shawnee, OK 74804. and FCA US LLC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA