NHTSA Complaint #11553693 — 2018 DODGE GRAND CARAVAN

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11553693
Vehicle 2018 DODGE GRAND CARAVAN
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

I had bought my van in August 2022 used from a dealership and was never offered an extended warranty or anything. In January 2023 my 2018 Grand Caravan started making a noise and I thought it was the pulley. Took it to the mechanic and come to find out it was the flex plate inside the transmission. I had that fixed in January 2023 which cost $1000. There was no warning for the flex plate. Then October 18, 2023 my van again started making a noise and driving properly. I had someone look at it and was told it was low on transmission fluid. I checked it fluid on the next day and it was full. Went to drive it on October 20, 2023 and it didn't want to shift and when I was able to go the transmission didn't engage and didn't catch a gear. I was able to get around the corner and I had to pull off the side of the road. As I pulled over the transmission light ha come on. I had it towed to the mechanic shop and he confirmed that the transmission is shot and needs to be replaced.

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