NHTSA Complaint #11553627 — 2022 FORD ESCAPE PHEV

I purchased this 2022 Ford Escape plug-in hybrid vehicle New in October 2022. In May 2023 I received a recall notice 23S27 / NHTSA Recall 23V380 from Ford Motor Company. According to this recall notice, the parts for the repair to the Engine were expected to be available in October 2023. I have not received any further communication from Ford Motor Company regarding this recall and it is now November 2023. This exceeds a reasonable time to expect repair of this defect. In addition, entering my vehicle information into the Kelley Blue Book web site showed that there are 6 recalls associated with my vehicle. However, entering the VIN number (absolutely correctly) at this NHTSA web site yields: "An error occurred with your request. Recall information for your vehicle is not available at this time. Please contact Ford Motor Company by phone at 1-866-436-7332 or go to their website http://www.Fordowner.com for recall information about your vehicle." I Called the Ford Motor Company number listed by NHTSA above (866-436-7332) and entered the recall notice number listed on the recall notice, 23S27 (as instructed as 23727), and the automated system reply is: "We did not recognize that entry." I searched under owner.ford.com, clicked on recalls and entered my VIN and found 2 recalls which included this one (23S27 / NHTSA Recall 23V380). For both recalls, it states: "Recall incomplete, remedy not yet available." This exceeds a reasonable time for correction of this defect. It is especially important that this be corrected soon as an UNDER HOOD FIRE and SUDDEN LOSS OF POWER are MAJOR SAFETY CONCERNS.