NHTSA Complaint #11553492 — 2018 KIA FORTE

I have 4 recall notices on this vehicle, my trunk latch stopped working 3 days ago, after a trip to the grocery store. now the trunk will not close had to strap it down with bungee cords to the under carriage . The 2 Kia Dealers in my area of Riverside County California have said to me they’re not touching recall work, there’s that excuse, I’ve requested 4 appointments online with both dealers and I’ve never gotten a call-back! They suggest scheduling appointments online because no one answers the phones. If they do answer a ringing phone they simply transfer me to another phone that nobody answers. Frustrating. No voicemail?! I’m getting no support from Kia! It’s illegal in California to drive with your trunk strapped down, it’s also a huge safety issue! Having to strap the trunk down is damaging my car paint job. Trying to do the right thing and getting no support. What do I do now? Allstar Kia in San Bernardino is where I bought my Kia and Riverside Kia in Riverside CA is where I was told they weren’t dealing with recall work. That’s why they don’t answer ringing phones. Help please!