NHTSA Complaint #11553123 — 2021 FORD MUSTANG MACH E

On October 15, 2023, with my EV battery charged at 69% and about 2 minutes after beginning my drive, I suddenly received a warning on the dashboard which stated "Stop Safely Now". Within 5 seconds, the vehicle would not accelerate and eventually came to a stop. The first episode of this occurred on Sunday, October 15. My car had to be towed to Gullo Ford in Conroe, TX, where I purchased the car in March 2022. The vehicle was serviced by Gullo Ford's service department on October 16, 2023. The repair invoice references replacing the electronic parking brake harness connector and reprogramming the battery charge control module per recall on October 16. 2023. I picked the vehicle up from Gullo Ford on the afternoon of October 16. The car worked normally until Monday, October 30, 2023 when the same thing happened. About 2 minutes after starting and driving the car, I received the warning to "Stop Safely Now". The vehicle would not accelerate. My battery was charged over 70% when this occurred. The first time this happened on October 15, 2023, I was able to coast the car into a parking lot, out of traffic. On Monday, October 30, my car did not have enough speed to allow me to coast out of the flow of traffic which left me stranded in my car during rush hour, blocking one lane and the entry to a turn lane. This was a very unsafe circumstance as my car would not accelerate again, leaving me without a way to move out of the flow of traffic. Again, my car had to be towed to Gullo Ford in Conroe, TX where it remains at this time. I do not feel safe driving a car which will stop accelerating with only a 5 second notice to "Stop Safely Now". I have no idea when this will happen leaving me stranded in the flow of traffic with no way to move.