NHTSA Complaint #11552919 — 2018 FORD EXPEDITION

Ford Motor Company David J. Johnson Service Engineering Operations He sent Customer Satisfaction Program [XXX] on November 19, 2021, to all U.S. Ford and Lincoln Dealers. This program extended the warranty coverage of the engine cam phasers. I purchased my vehicle on 11/22/21. It is my belief that this repair should have been covered by Ford/Lincoln before this vehicle was sold to me. We purchased an extended warranty protection plan (from MPP) when we purchased the vehicle. When the issue was reported to MPP they refused to cover the repair as well. It was reported to them a second time and we were told that the mileage had exceeded our plan limit and we were denied a second time. We believe that this vehicle should have been repaired before it was sold to us (Ford TSB proves that they knew this was a problem). It has not been repaired and we are faced with paying a bill of $4500-$5500 on our own. We are looking for guidance on the next steps that we should take in regard to this repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)