NHTSA Complaint #11552695 — 2019 SUBARU FORESTER

I own a 2019 Subaru Forester. Approximately 5 months ago, I experienced a failure in the auto start-stop feature. My car intermittently shuts down when stopped at traffic lights or in the middle of an intersection. Subaru conducted a diagnostic assessment to address the issue, but they couldn't identify any problems. This has happened about six times within the last five months. They claim to have never encountered this issue before. The temporary solution is to turn off the car and restart it, which is not safe when it occurs in the middle of an intersection. Following my dealership's recommendation, I replaced my battery with a standard EFB battery, However, the same issues persisted. Notably, the problem consistently occurs after driving on the highway for approximately 60-80 minutes and then coming to a stop at traffic lights. It is evident that the issue is not related to the battery. This issue raises significant safety concerns, especially when making left turns after coming to a stop at intersections. The sudden shutdown of the vehicle in the midst of an intersection can pose a substantial safety risk to both the driver and other road users. It not only creates a hazard in terms of traffic flow but also increases the likelihood of accidents and collisions. Given the critical nature of this safety concern, it is imperative that the problem be promptly addressed and resolved to ensure the safety of all road users.