NHTSA Complaint #11552586 — 2019 CHEVROLET BLAZER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11552586
Vehicle 2019 CHEVROLET BLAZER
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

I leased this car October 2019 and I had to tow the car to the dealership on December 12, 2019 for an electrical issue, as the car would not start. In June 2023 with 35,700 miles, I was driving the car when an error messages flashed on the dashboard. First message was to put the car in shift/neutral and immediately I was unable to move the shifter, the break got hard under my foot and the car "STOPPED IN THE MIDDLE OF THE ROAD". Then it kept flashing the following messages "SERVICE ESC" and "INFORMATION - ALL WHEEL DRIVE OFF" and the starter light remained "GREEN". I towed the car to the dealership, however, it took them a week to check the car and as a result the battery died and they missed the "Error Messages and CODES". Without the accurate codes, I was told I had to replace the battery and starter. When I picked up the car the air condition wasn't working, so I had to replace the compressor!!! I was very afraid to drive the car and I had it parked at home for some time. My husband and friends kept encouraging me to drive it etc. Eventually, I gave in and I started to drive the car, but still stressed and afraid and praying the car will not shut off again. The trauma of the car stopping so suddenly in the middle of the road and there was nothing I could have done - is very SCARY. I am just thankful that I was not on a highway when this happened - I could have been killed. However, I decided to drive the car and I now have 38,119 miles on the car. I had to take it to the dealership again on October 24, 2023, as when I park the car, although the shifter is in Park, the dashboard is telling me to put in in park and the Starter button will not turn off. I was advised by the dealership that I need to change the "Shifter Assembly" No one can tell me why the car stopped while driving in the middle of the road and I do not feel safe in this car anymore. I am just changing all the parts in this car one by one!!!

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