NHTSA Complaint #11552160 — 2018 CHEVROLET MALIBU

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11552160
Vehicle 2018 CHEVROLET MALIBU
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I was driving the vehicle on a busy road and a message came up on the display above the steering column saying Engine Power Reduced. I went to brake and was unable to push the pedal in as it was extremely stiff. There were vehicles around me and I tried to use both feet and stand on the brakes and was able to get a little bit of movement but the car still didn't slow down. I had my significant other and brother-in-law in the car and we were all horrified we were going to get into an accident. I turned the hazard lights on and was able to steer to avoid hitting several vehicles and when traffic finally cleared I was able to get over and off the road into a gas station that was uphill and allowed us to slow down and finally stop because I put the vehicle in neutral tried the parking brake which got us to a complete stop and shut the vehicle off. There had been no previous issues with the brakes or messages such as the one that came up right before this issue occurred. The vehicle had to be towed and the repair shop told me the cam driven vacuum pump failed which caused the brake booster to not function. When this failure occurred, it damaged the intake and exhaust camshafts, crankshaft, and several other components. The cooling system and oil to be flushed out as I was told there was metal debris from the damaged parts caused by the vacuum pump failure in the fluids which had been all completely flushed and changed including cooling system, transmission fluid, and oil change The total cost of repairs as a result of the vacuum pump failure setting off a Domino effect of damage was $3536.40.

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