NHTSA Complaint #11551968 — 2022 TOYOTA SIENNA HYBRID

The contact owns a 2022 Toyota Sienna Hybrid. The contact stated while driving 40 MPH, a rock was kicked up and struck the passenger’s side of the windshield near the middle of the windshield. The contact owns a modified wheelchair accessible vehicle. The vehicle was equipped with multiple sensors and a wheelchair ramp for the contacts husband. The contact stated that she first took the vehicle to a glass shop to repair the windshield. The windshield was replaced with a manufacturer OEM windshield. The glass shop could not calibrate the windshield and stated that they did not have the specs for the calibration. The contact drove the vehicle to a dealer. The dealer also could not calibrate the windshield and referred the contact to the vehicle modification company. The vehicle had not been properly repaired. The contact stated the vehicle modification manufacturer was in Arizona however, the contact lives in Virginia. The contact called the modification company who advised that if the contact could locate a dealer or glass repair shop they could walk the dealer or shop through the process; however, the contact stated that there was no dealer or shop nearby. The manufacturer had been informed of the failure. The failure mileage was approximately 6,000.