NHTSA Complaint #11551747 — 2013 KIA SORENTO

2022-09-22 I took my 2013 Kia Sorento for both low beam lights out to Ed Voyles Kia Service - 2145 Cobb Parkway SE, Smyrna, GA 30080. Initially, the Service shop only replaced the bulbs and wanted to send me on my way. I explained that I already replaced both bulbs 2 times and the low beams keep going out and changing the bulbs is not going to solve the problem. I demoed how pushing on the hood alone makes the lights flicker. Then, the Service shop replaced the passenger low beam connector per Kia warranty extension. They did not replace the driver low beam connector. 2023-10-20 I took my 2013 Kia Sorento for driver low beam light out and airbag light on to Ed Voyles Kia Service - 2145 Cobb Parkway SE, Smyrna, GA 30080. They fixed the airbag clock assembly per Kia warranty extension but although they admitted that the fix to the driver low beam connector should had been done a year prior, now the warranty expired, and they did not honor it.