NHTSA Complaint #11551678 — 2014 FORD FOCUS

The contact owns a 2014 Ford Focus. The contact stated that the vehicle failed to start and was jumpstarted. The contact stated that the failure recurred several times. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the battery was replaced; however, the failure persisted. The contact stated while attempting to reverse at 2 MPH, the vehicle failed to respond. The contact parked the vehicle. A mobile mechanic could not determine the cause of the failure. The vehicle was towed to an independent mechanic, where it was diagnosed that the failure was related to the transmission. The vehicle was then towed to a certified transmission specialist, who referred the contact to the dealer for assistance. The vehicle was towed to the dealer, where it was determined that the PCM needed to be replaced; however, the dealer did not replace the PCM although the replacement was covered under warranty. Additionally, the contact stated that the dealer had previously replaced the transmission in 2017. The vehicle was later taken to the second dealer, Metro Ford, Inc. (2860 S Noland Rd, Independence, MO 64055), where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would partially cover the cost of the repair. The manufacturer also referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 28,000.