NHTSA Complaint #11551646 — 2013 KIA SORENTO

The contact owns a 2013 Kia Sorento. The contact stated that while driving at 20 MPH, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality. However, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. The contact investigated the failure and related the failure to a Manufacturer’s Security software update that the vehicle had received prior to the failure. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 70,000.