NHTSA Complaint #11551579 — 2005 FORD RANGER

The contact owns a 2005 Ford Ranger. The contact had taken the vehicle to be repaired under NHTSA Campaign Number: 23V125000 (Air Bags). The contact stated that while the vehicle was having the air bag replaced, the contact became aware that the passenger’s side air bag had not been seated correctly. The contact asked the Service Manager to return the vehicle to have the mechanic properly seat the air bag and secure the air bag correctly. The contact stated that the Service Manager attempted to adjust and tighten the air bag. The contact stated that the vehicle had been repaired but not in a safe manner. The manufacturer had been informed of the issue. The failure mileage was approximately 228,000.