NHTSA Complaint #11551531 — 2023 TESLA MODEL Y

The contact owns a 2023 Tesla Model Y. The contact stated while dropping her son off at work, she placed the vehicle in drive(D) and the “Car Unable to Charge” message was displayed. The contact stated that the driver’s side of the vehicle had no electric power. The contact stated that the passenger’s side of the vehicle still had power. The contact stated that she could not open the driver's side door and used an emergency override switch to exit the vehicle. The contact stated that she was unable to close and secure the door afterwards. The contact had the vehicle towed to a dealer. The contact stated that the tow truck driver had to use a bungee cord to keep the driver's side door closed. However, during transporting the vehicle to the dealer, the driver's side window cracked and fell inside the door frame. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver’s side body control module needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was 6,564.