NHTSA Complaint #11551490 — 2018 HONDA CR-V

I am writing to express my deep concerns regarding the 2018 Honda CRV that I purchased from Honda dealership in Bellevue, Washington state just a few short months ago. Initially, after several week ago from the dealer, all warning lights on the dashboard were illuminated, prompting me to bring the car to your dealership for an evaluation. Following your team's assessment, the car was upgraded with software in accordance with Service Bulletin [link to the bulletin: https://static.nhtsa.gov/odi/tsbs/2019/MC-10154475-0001.pdf However, this was only the beginning of our troubles. In the past few months, my family, including my 9-year-old son, has encountered a series of issues that have severely affected the safety and reliability of the vehicle. We rely on this car for various family activities, including picking our son up from school and transporting him to various extracurricular activities. On multiple occasions, my family has been exposed to a strong smell of gasoline within the vehicle while driving, even with my 9-year-old son and wife in the car. This issue has persisted and continues to be a major cause for concern. Despite these issues, when I reached out to the dealership for assistance, I was informed that I would be required to pay an inspection fee. Given the seriousness of the problems and the potential safety risks associated with the gasoline smell, I felt that it was unjust to be asked to cover this cost and, as a result, I declined the inspection. The most alarming incident occurred last Saturday Oct 21 2023, while driving the vehicle from Bellevue, to Sammamish back home. The car abruptly lost all power while I was traveling at 40mph. This not only posed a significant safety hazard but also led to an emergency situation. I had to pull over, turn off the engine a couple times, and restart the car to regain power. We barely drove this vehicle back home. Throughout this incident, all engine warning lights were illuminated.