NHTSA Complaint #11551364 — 2023 SUBARU FORESTER

The contact owned a 2023 Subaru Forrester. The contact stated that while his wife was driving in reverse mode, the vehicle independently accelerated, which caused a crash. The contact stated that the vehicle simultaneously crashed into a parked vehicle and a concrete wall. The vehicle was towed to a collision center and then towed to a tow yard. A police report was filed. The vehicle was condemned as a total loss by the insurance company. The contact also stated that damage was caused to the parked vehicle and to the wall. The vehicle was diagnosed by Subaru Headquarters which advised the contact that they do not share the diagnosis details with the customer. The contact stated that the Subaru Headquarters representative advised him that all their systems for the vehicle worked as designed. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 200. The VIN was not available.