NHTSA Complaint #11551195 — 2015 BMW X5

There was a recall on my 2013 BMW in January 2022. In the recall letter it was mentioned that the they would notify me when the recall repairs were available. I called my local BMW service center in July 2022 to ask if the part was available. It was stated that the part was not available. The representative stated what was in the recall letter, which was. "this time. We will notify you with a follow-up letter as soon as we are able to perform this safety recall. What could happen? The engine’s Exhaust Gas Recirculation (EGR) Cooler could develop an internal leak. Cooling fluid could mix with typical diesel engine soot deposits. With high temperatures normally present in the EGR module, this might result in smoldering particles. In some cases, these particles could contact the engine intake manifold and create small holes due to melting. If this occurs, it would increase the risk of a fire. Your vehicle may be experiencing this issue if one or more of the following occurs; a reduction in engine power, a warning symbol indicating a loss of engine coolant, an unpleasant odor (e.g., exhaust) and/or an unusual noise from the engine. If this occurs, carefully move away from traffic and pull over to a safe location as soon as possible. All occupants should carefully exit the vehicle and move to a safe location away from traffic. Do not continue to drive the vehicle. SAMPLE If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information." My daughter was driving the car an almost home when she started to smell burning and minutes later saw smoke and flames. She got out of the call and called 911. The care was a total loss, due to this recall and BMW is taking no responsibility for the loss. She is still recovering from the incident and I would like to take action against BMW. I have the police and fire department report from the town of MIlton.