NHTSA Complaint #11551049 — 2021 FORD MUSTANG MACH E

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11551049
Vehicle 2021 FORD MUSTANG MACH E
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

After using fast charger in Santa Rosa Ca, to 85% proceeded to freeway on ramp, getting on freeway on ramp, Message came up on screen "STOP SAFELY NOW" 2nd Message. "FULL ACCESSORY POWER ACTIVE. I pulled over to shoulder, unable to restart car. After getting started after 15-20 minutes again the same thing happen again 5 minutes later blocking lanes of traffic. Restarted after 25 minutes went to Ford dealership which was 1 mile away. Rented car and waited the next day till I called at 4;30 to see how car was and it was. The reason for incident from Ford technician was due to Erroneous network traffic caused the fault.??????? Needs to say I'm selling my MME 2021 I can't be stuck on freeway onramp or anywhere else, this is very unnerving to a [XXX] women and her 14 year old dog. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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